How do Payments & Subscriptions work?
What is the Payment & Subscriptions page?
Only the admin user has access to the Payment & Subscriptions page. On this page, the admin user can
- view the current subscription
- view the current text balance
- change the subscription
- cancel a subscription
- view the payment method*
- change or update the payment method*
How do I monitor my text balance?
Your text balance displays the number of texts left for the current billing month. Every time a user checks in by clicking on a name on the Welcome Screen, a text message is sent to a Team member, and one text is deducted from your monthly allowance of texts. To view your text balance,
- Log in to Preview Mode.
- Click on the gear icon (show icon) [screen shot]
- Select Payment and Subscriptions [screen shot]
- Your text balance is listed under Text Usage [screen shot]
What if I receive a message that I am running low on texts?
What happens if I go over my text limit?
An email will be sent to the admin user when you are nearing your limit. At this time, you can choose to upgrade your subscription. If you go over your limit before the end of the billing month, you will get an additional 100 texts for that billing month and be charged accordingly.
Will unused texts roll over to the next billing cycle?
Unfortunately, no. Subscriptions are set for a monthly basis. At the start of each new billing cycle, your remaining texts will reset to your monthly allowance. If you consistently have significant leftovers, feel free to lower your subscription level.
How do I change my subscription level?
- Log in to Preview Mode.
- Click on the gear icon (show icon) [screen shot]
- Select Payment and Subscriptions [screen shot]
- Select Change Subscription [screen shot]
- Select your new subscription [screen shot]